At Poppy Pod Shop, we stand behind the quality of our products and are committed to providing our customers with a positive shopping experience. However, we understand that sometimes things don’t work out as planned. If you are not completely satisfied with your purchase, we are happy to offer a return or refund in accordance with our policy.


  • If you would like to return an item, please contact us within 14 days of receiving your order.
  • Items must be returned in their original packaging and in the same condition as they were received.
  • The customer is responsible for the cost of return shipping.
  • Once the item is received and inspected, we will process a refund or exchange.


  • Refunds will be issued to the original method of payment.
  • Refunds will be processed within 7-10 business days of receiving the returned item.
  • If your item was received damaged or defective, please contact us immediately and we will work with you to find a resolution.

Please note that we cannot offer returns or refunds for any custom or special-order items.

We are committed to ensuring that our customers are completely satisfied with their purchase. If you have any issues or concerns, please don’t hesitate to contact us. We’re always happy to help.

Need help?

Contact us at {email} for questions related to refunds and returns.